How will my commissioned artwork be shipped and protected during transit?

We understand that acquiring a Tony Green original is an investment. Rest assured, your order will be expertly prepared for its journey from Tony's Venetian studio to your home.

Trusted International Shipping: Your painting will be carefully rolled and secured in a sturdy tube, then shipped via FedEx International Priority®, ensuring reliable and efficient delivery to your doorstep.

Transparent Pricing: Shipping costs are calculated at checkout based on the destination and size of the artwork. We provide transparent pricing and work with you to find the most efficient and cost-effective shipping method.

Delivery Estimates: While we strive for prompt delivery, please note that shipping times are approximate and can vary due to external factors such as courier services and unforeseen circumstances. You'll receive tracking information once your order is dispatched, allowing you to monitor its progress.

Expert Packaging: Tony Green personally oversees the packaging process, ensuring your artwork is carefully rolled and protected using archival-quality materials to prevent damage during transit.

Direct Communication: Have a question about shipping or your artwork's journey? Tony is here to provide personalized assistance and address any concerns you may have. Head to the contact page here to start our conversation.

Can I track my artwork during shipment?

Absolutely! Once your artwork is shipped, you'll receive a tracking number that lets you follow its journey from my studio in Venice to your doorstep.

What happens if my artwork is damaged during shipping?

While I take every precaution to ensure your artwork is meticulously packaged and protected, accidents can happen.

If your artwork arrives damaged, please contact me immediately.

We'll work together to file a claim with the shipping carrier and ensure a swift resolution.

Are there any import taxes or customs fees I need to be aware of?

Depending on your location, your country may impose import taxes or customs fees on artwork shipped from Italy. These fees are your responsibility and will vary depending on your country's regulations.

What's your return policy?

For Commissions:

Due to the highly personalized nature of commissioned artwork, we cannot accept returns. However, I am committed to ensuring your complete satisfaction. We will collaborate closely throughout the process, providing regular updates and opportunities for feedback to ensure the final piece exceeds your expectations.

For Paintings in the Shop:

I want you to be completely happy with your purchase. If for any reason you're not satisfied with a painting you've purchased from my shop, you may return it within 14 days of receiving it for a full refund, less shipping costs. The artwork must be returned in its original condition.

Please note: This return policy applies only to paintings purchased directly from the online shop and does not cover commissioned artwork.

How can I install the painting/mural once it arrives at my house?

Painting:

Unroll carefully: Lay the tube on a clean, flat surface and gently remove the end caps. Slowly unroll the painting, being careful not to crease or damage the canvas.

Let it rest: Allow the painting to relax and flatten naturally for a few hours or overnight. This will help remove any curling or warping caused by being rolled up.

Framing (optional): If you prefer, take the painting to a professional framer to have it stretched onto a frame or mounted and framed. This will protect the artwork and enhance its presentation.

Hanging: Once framed or mounted, you can hang the painting on your wall using appropriate hanging hardware and techniques.

Mural:

Professional installation recommended: Due to their large size and potential complexity, it is highly recommended to hire a professional art installer or art handler to install a mural. They have the experience and tools to properly handle and mount the artwork securely on the wall.

Prepare the wall: Before the installer arrives, ensure the wall is clean, smooth, and free of any damage. If necessary, patch and paint the wall to provide a suitable surface for the mural.

Installation: The installer will carefully unroll the mural, stretch it (if needed), and mount it using appropriate adhesives or mounting techniques. They will ensure the mural is level and properly secured.

FAQs

Shipping & Returns

Paintings

What kind of paintings does Tony create?

I capture the essence of everyday life, finding beauty and meaning in the ordinary. My work is often inspired by the people and places I encounter, but it goes beyond simple representation.

Within my paintings, you'll find layers of symbolism, hidden messages, and reflections on humanity's ongoing struggle for good.

I often focus on urban landscapes and cityscapes, but my true subjects are the stories that unfold within them - the fleeting moments of joy and sorrow, the quiet resilience of the human spirit, and the enduring hope for a better world.

My preferred mediums include oil, watercolor, and etching.

Do you offer framing for your paintings?

I leave the framing up to the client.

Commissions

How much does a commission cost?

Commission prices are tailored to the size, complexity, and medium of your desired artwork. During our first call, we'll discuss your ideas and budget to create a piece that aligns with your expectations.

How long does it take to complete a commissioned painting?

The timeline for each commission varies depending on the size and complexity of the artwork. During our first call, we will discuss a realistic timeframe based on your project.

Can you create a painting based on a photograph I provide?

Yes, absolutely! I often work from photographs as a starting point, especially for commissions that capture a specific memory or location. We can discuss the details during our initial consultation.

Support

How can I contact you with additional questions?

You can head over to the contact page and start our conversation.

How quickly can I expect a response to my inquiry?

I strive to respond to all inquiries within 24 hours. If you haven't heard back within that time frame, please check your spam folder or reach out again to ensure I received your message.

How can I stay updated on your latest artwork and exhibitions?

You can follow me on social media for the latest updates on my artwork, exhibitions, and other news.